How to Use PayPal’s Return Shipping Reimbursements
This is a nice option to have, but it comes with some caveats. First, go to the return shipping website and activate the feature. It doesn’t work until after agreeing to the terms there. Then, it requires meeting all the requirements for the refund from the original retailer. Since this is a reimbursement, PayPal members will have to essentially complete the entire return process with the seller first, then submit a refund request within 30 days of mailing back the item. To submit the Return Shipping on Us request, log in to PayPal. This will bring up the Summary page, with a list of options at the top. Use that menu to navigate to the Activity page, then locate the returned transactions. Below that item, there should be an option reading, “request return shipping refund”.
The request for reimbursement will produce a list of things PayPal requires to validate the refund. That includes the date of the return, reason for the return, the items shipped, and, of course, how much that shipping cost. It’ll also ask for a receipt or some other proof that the shipping has been paid already. All of this is PayPal attempting to avoid people scamming the system, so it’s a lot of work on the user end.
Once these steps are processed, the refund is added directly into the PayPal balance. This feature will also only refund a return in situations where the original seller does not offer a free return, so keep that in mind.